Online Appointment-Scheduling for Optimizing a High Volume of Research Consultations

Authors

  • Carmen Cole Penn State University
  • Lauren Reiter Penn State University

DOI:

https://doi.org/10.5195/palrap.2017.155

Abstract

Librarians at Penn State University piloted the online appointment-scheduling tool YouCanBook.me to determine its effectiveness in facilitating a high number of research consultations and improving an embedded service model. Librarians sought to leverage the tool to work with as many students as possible while balancing other duties. This article details using YouCanBook.me for this specific application, provides data and evaluation of the pilot, and explores possibilities for scaling usage of this scheduling tool in other library settings, both large and small.

Author Biographies

Carmen Cole, Penn State University

Information Sciences & Business Liaison Librarian

Lauren Reiter, Penn State University

Sally W. Kalin Librarian for Learning Innovations and Business Liaison Librarian

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Published

2017-10-31

Issue

Vol. 5 No. 2 (2017)

Section

Practice

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Revised 7/21/2020. Revision Description: Updated to APA 7th style.